Wireless Troubleshooting Tips (19)

I don’t know about you, but I don’t have a laptop with a wireless card. And if you’re not used to using wireless devices, helping a patron connect to our network can be stressful, but you already knew that.

We’ve put together some tips for helping patrons with the most common errors we’ve run into. It won’t cover everything, but we hope it will get you comfortable helping patrons with the most common wireless troubles. If you’ve run into errors that don’t fit any of the scenarios we’ve described, let us know about them. We’ll try to help out and share any new tips sent our way.

This week, we want you to take a look at the Control Panel. This and other tips are available on the wireless help page – it is tagged wireless in the training topic index.

Your mission, should you choose to accept it: 1. Watch the Control Panel video. 2. Find the Control Panel on your staff computer. 3. Go to Network Connections in the Control Panel. On most staff computers, you will not see a wireless connection because most staff PCs are connected by cable. But a few staff computers are wireless and those PCs will enable you to see the wireless network. Don’t change any settings. 4. Take the survey.