Are you online?

You can work in the library, create files, listen to music, without going online. Check that you have connected to the Internet by opening a browser and visiting a web page. Wireless Printing will not function when a computer is not connected.

If you are not connected…

View the computer’s available networks (Control Panel) and enable the wireless network card. You will need to select the Library’s wireless network from the list of available networks. Open the web browser. Then, you will need to agree to the Internet policy when it appears in the browser.

Have you installed the Wireless Printing Software?

Check the printers listed in the software’s Printing utility (File – Print). If you do not see the library’s network printers listed under Name:, then you have not successfully installed the software. Return to the Wireless Computers home page, the first page that is loaded after accepting the terms. Follow the instructions for loading the software. Remember, the software is erased after the computer is restarted, and must be re-installed for each session.

Are you Running Windows Vista?

Our print software sends up about a dozen red flags on the Vista security checklist. In order to get Vista to install the software, you need to keep hitting ‘Agree’, ‘Allow’, and so forth to every warning message that appears. Be sure to read each warning to be sure you are comfortable with each step of the installation.

LPT will still not install?

If the computer refuses to install the wireless printing software, contact Tech Support for troubleshooting help. You will need to do this while the error is in front of you, so they can troubleshoot the issue with you.

Do you have any tips for troubleshooting Wi-Fi printing? Please share with everyone in the Comments.

Advertisements

wireless_good.jpgI hope everyone was able to find the control panel last week. All of the troubleshooting we’re able to do can be done from there. But there are other ways to diagnose and fix a wireless access problem.

Check out the wireless help page – it is tagged wireless in the training topic index. This week we’re going to look at how to deal with three common connection problems:
1. No Wireless Signal
2. Wireless is Not Connected
3. Wireless is Disabled

    Your mission, should you choose to accept it:
    1. Watch the troubleshooting videos on the wireless help page (videos are linked above too).
    2. Take the survey.

    Wireless Intro (18)

    February 11, 2008

    Nashville Public Library offers wireless internet access (WiFi) free at all locations. Pretty cool, if you have a wireless gadget. If you don’t, the whole idea may be a bit mystifying. We hope the next few posts will help.

    Wireless networks aren’t really wireless. Eventually, something has to be connected to the Internet. A router is what makes wireless networks possible – it is connected by cable to the Internet. The router receives information from the Internet and sends it to a wireless computer in the form of a radio wave. A wireless card in the computer picks up the radio wave signal and changes the radio wave back into data for your computer.

    A laptop, PDA, or other device needs a wireless card to use the library’s WiFi. Not all wireless-enabled gadgets will work on the library’s network – PSP cannot connect. Most laptops, PDAs, or cell phones should work fine.

    Your mission, should you choose to accept it:
    1. Read the How Stuff Works introduction to WiFi.
    2. Take the quiz!
    3. Take the survey.